FAQs

Turning Stone requests that either both the ceremony and reception or just the reception only be held on property.

All of our receptions are for five hours, with the first hour being the cocktail reception. There is an option to purchase a sixth hour for an additional fee.

Not included are 17 percent of the cost of food and beverage and 22 percent of the cost of Audio Visual fees to be retained as an Administrative Fee. These fees are subject to Oneida Indian Nation sales tax of 8.75 percent (tax and surcharge are subject to change without notice). Centerpieces are additional and we have a Flower Shop who will help you with your floral needs. Vendors (i.e. photographer, videographer, officiant, DJ) are up to you to hire and must have all the necessary licensing and insurance. Chiavari chairs and upgrades to linen including chair covers are also at an additional fee and vary based on your selections.

Set-up and tear-down times for vendor services are defined by the resort and not the vendor. You will be notified the week of your wedding the earliest your vendors can set up. Access is guaranteed no later than two hours prior to your event.

All guests who appear to be under the age of 35 will be asked for IDs at the bar. This includes the bride, groom and the bridal party. We ask that you advise all your guests to be prepared with their IDs if they intend to drink alcohol.

Every location here at Turning Stone has a food and beverage minimum expenditure that must be met. This minimum is met exclusively through the purchase of food and beverage and is not inclusive of tax, gratuity, or administrative fees. The food and beverage minimums are determined by location, day of the week and time of year. Linen rentals, audio visual, ceremony fees, floral centerpieces and transportation charges do not count toward satisfying this minimum.

Your Wedding Team can hold a date for you for 7 business days after which time a non-refundable deposit and signed sales agreement are required to hold the date on a definitive basis.

Your payment schedule will be outlined in your sales agreement. The remaining balance is due 7 business days prior to your event along with the final attendance guarantee. A preliminary guest count and meal count will be required 3 weeks prior to the event.

We accept all major credit cards, cash and personal or certified checks. TS Rewards Points are not an accepted method of payment.

Your Wedding Team is here to assist you with details such as scheduling tastings, room diagrams, linen choices, processing payments, making transportation arrangements, monitoring your room block, etc. However, you are more than welcome to use the services of an outside decorating or planning company as well. Outside planners are required to adhere to all Turning Stone policies.

Should you decide at any time to cancel your wedding reception, we do require a written cancellation request and penalty charges will be assessed in accordance with your sales agreement.

Your Wedding Team will set up a room block that will include overnight rooms in all of our lodging options to offer your guests a range of price points to choose from. These rates a pre-determined and are based on season and day of the week. Thirty days prior to your reception, the rooms in your block that have not been reserved will be released for re-sale.

Turning Stone has a myriad of options to keep your guests entertained including our casino, golf courses, indoor racquetball and tennis courts, indoor driving range, award-winning spas, multiple entertainment venues – including Exit 33, world-class dining options, indoor swimming pools, fitness center and retail shops.

We offer a complimentary menu tasting experience for up to six guests with all of our wedding packages once a sales agreement has been signed. There will be an additional charge for any guests beyond six. The wedding cake is also included with our packages and you will receive a complimentary tasting and consultation with our Pastry Shop to design your dream wedding cake. Selections will be provided by your Wedding Team and must be confirmed at least two weeks prior to tasting.

There is ample free parking as well as complimentary 24-hour shuttle service throughout the Resort. We also offer valet parking services for an additional fee. Your Wedding Team will assist you with parking based on your reception location.

We would be happy to deliver your welcome bags to all of our lodging options for a per bag fee. This fee goes to the bellman assigned to delivering the bags and can be billed to your master account. Welcome bags cannot be handed out at the Front Desk. Welcome bags must not be labeled with individual guests’ names and should be brought with you to your final meeting.

Turning Stone Banquets team will securely pack all of your reception items and gifts and have a bellman deliver them to a hotel room of your choosing for an additional fee. This charge can be billed to your master account. You will have to designate someone in your party to retrieve the card box as our team is unable to transport it for you.

We do not allow any outside food or beverage to be brought in. This includes wedding cakes, alcoholic beverages, pastries or specialty food vendors. Turning Stone would be happy to provide you with custom menu selections or enhancements that may not be featured on our existing menus.

We would prefer that you rent all specialty décor items directly through your Wedding Team so we may oversee delivery, handling and pick-up for you. If you choose to source such items yourself, then you will be responsible for any breakage or damage that may occur to the items during the course of your reception.

As one of our premier locations for wedding ceremonies, The Great Lawn is located adjacent to the AAA Four Diamond-rated The Lodge, in order to host your ceremony on The Great Lawn, you must commit to ten standard room nights at The Lodge for individuals associated with your wedding. Any complimentary rooms provided as a special consideration would not count toward satisfying this minimum requirement. In the event this ten-room night minimum is not met, you will be responsible for an attrition fee equal to the difference in the revenue for the five-room nights and the revenue for the actual number of room nights occupied.

We do offer a complimentary ceremony rehearsal the night before your wedding. The rehearsal space is based on availability and may not be offered in the same space where your ceremony will take place. Officiants are required to attend any ceremony rehearsals occurring the evening prior to your reception to assure he/she and your Wedding Team have consistent information.