TS Guest Services
Ticketing at Turning Stone
With two of the best venues in Central New York, we are always excited to welcome live music and comedy lovers alike. To ensure you are always in the know about what acts are coming to our venues, follow us on Facebook, X and Instagram, or sign up for concert alerts through our email newsletter.
Please Note: We recommend monitoring the email address associated with your Ticketmaster account. Important information will be communicated prior to the performance. Ticketmaster is the official ticketing service provider for The Event Center and The Showroom. Tickets purchased through a 3rd party website or platform are subject to fraud. Turning Stone Resort Casino is unable to accept fraudulent tickets.
Please visit the Event Calendar to purchase your tickets online for a specific event or concert. Using the "Tickets" button will take you to the official Ticketmaster ticketing page for your selected event.
For Will Call, tickets can be picked up at any time on the day of the event from TS Guest Services. Please note that we are moving towards a digital ticketing experience to facilitate contactless entry for shows and at TS Guest Services. Digital tickets can be sent conveniently to your mobile device at any time.
TS Rewards members have access to tickets earlier than the general public. If you have used your TS Rewards Card within the past 12 months, you are eligible to purchase tickets during the TS Rewards Presale for all shows in The Event Center and The Showroom.
HOW TO ACCESS YOUR TS REWARDS PRESALE TICKETS
- Click the "Access Presale" button on the desired show's event page - found on the Event Calendar - to join the online queue.
- When it's your turn, a lightbox will appear with a list of presales. Input your TS Rewards Card number found on your TS Rewards card.
- Once unlocked, you will be able to select your seats and complete your purchase.
For more general information on presales, please visit Ticketmaster.com.
To view our upcoming shows, visit the Event Calendar page!
For more information on how to sign up for a TS Rewards Card, please visit the TS Rewards Card page.
Your Phone is Your Ticket
Since August 12, 2022 all Ticketmaster tickets for The Event Center and The Showroom have been converted into a SafeTix format. SafeTix is the latest technology that will allow you to simply tap your mobile device on one of our readers, making entry even faster.
As you get ready for your show, have the Ticketmaster App downloaded or the tickets downloaded into your device Wallet. Screenshots or print-at-home tickets will not be accepted – your phone is your ticket!
If you are worried about your phone dying or do not have a mobile phone, visit TS Guest Services to receive a paper ticket. For more information about SafeTix, visit: https://www.ticketmaster.com/safetix
To better accommodate your seating needs, accessible seating can be purchased online or at TS Guest Services.
Q. What types of ticket payments are accepted?
A. We accept American Express, Visa, Mastercard and Discover Card.
Q. Are children allowed into The Event Center and The Showroom?
A. Children are permitted in both The Event Center and The Showroom except for comedy acts or other performances noted as 18 years of age and over. The price of the child's ticket is the same as an adult ticket. Children under the age of 18 are not allowed on the gaming floor. ID may be required.
Q. What are the parking options at Turning Stone?
A. Free, onsite parking is available in several lots and in the multistory parking garage. There is a shuttle provided for lots farther out. Valet parking is complimentary for registered guests of The Tower, The Brook and The Lodge. Valet parking is available for day guests for $6 at The Tower, The Brook and The Lodge entrances.
Q. How do I access my mobile tickets?
A. Download the Ticketmaster app to view your events and log in to your account, find your order and view your tickets. To enter the show, just scan your ticket right from your phone.
Helpful Tips
- View your tickets before you go so they're loaded in the app just in case cell service is slow at your venue.
- Turn your phone brightness up so the ticket scanner can read the barcode easier.
- Have questions? Visit the Ticketmaster Help Center.
Download the Ticketmaster app.
 |
 |
.jpg)
