To provide a comfortable and enjoyable experience for our guests, please be advised that the following are prohibited in our facilities:

• Smoking, vapes or e-cigarettes
• Coolers
• Laser pointers
• Signs or Posters
• iPads or Tablets
• Professional Cameras
• Audio or Video Recording
• Weapons or Objects that appear to be weapons
• Outside Food or Beverages (only items purchased within the entertainment venue are permitted)
• Large bags such as backpacks and duffle bags
• Handbags larger than 12”x14”

Please note that there are no refunds or exchanges on tickets.

Children are allowed in both The Event Center and The Showroom unless otherwise noted. Shows that feature exotic dancing, as well as most comedy shows, are restricted to 18 years and over. In most instances, the price of the child's ticket is the same as an adult. Children under the age of 18 are not allowed on the gaming floor.

General Seating: Free, onsite parking is available in several lots and the multistory parking garage. There is a shuttle provided for lots farther out. Valet parking is complimentary for overnight guests of The Tower, The Brook and The Lodge and available for day guests for $6 at The Tower, The Brook and The Lodge entrances.

Accessible Seating & Limited Mobility
The Event Center: Park on level 2 of the parking garage and enter through the Main Entrance by the Tree of Peace OR, for valet parking, enter at The Tower lobby and use the elevator by the fireplace to come up to the 2nd level by the Tree of Peace.

The Showroom: Park on level 2 of the parking garage and use the elevator or escalator by the Tree of Peace to the 1st level. From the 1st level, follow the signs to The Showroom. OR, for valet parking, enter at The Tower lobby and follow the signs to The Showroom.

To access your accessible seats quickly and easily, kindly enter through the Main Entrance by the Tree of Peace. Park on level 2 of the parking garage and enter through the Main Entrance by the Tree of Peace OR, for valet parking, enter at The Tower lobby and use the elevator by the fireplace to come up to the 2nd level by the Tree of Peace.

To better accommodate your seating needs, accessible seating can be purchased online or at TS Guest Services.

The Event Center:  Please enter via the first floor of the Conference Center for ticketing and entry. The  Conference Center is located near The Showroom. Arriving early is recommended to allow extra time to go through our security checkpoint, ticket scanning, as well as accommodate any additional entry procedures the show may require.

Doors to the Conference Center will be open (90) minutes before showtime for all performances at The Event Center and one (1) hour before those in The Showroom. Accessible Seating and Limited Mobility entrance doors in the Rotunda near the Tree of Peace and The Upstate Tavern will open (90) minutes before showtime for all performances at The Event Center.

Casino VIPs, Oneida Indian Nation Members who have their red ID badges and those with accessible seats and limited mobility can enter via an Express Lane in the Rotunda near The Upstate Tavern.

Ticketmaster's SafeTix - Your Phone is Your Ticket

Since August 12, 2022, all Ticketmaster tickets for The Event Center and The Showroom have been converted into a SafeTix format. SafeTix is the latest technology that will allow you to simply tap your mobile device on one of our readers, making entry even faster.

As you get ready for your show, have the Ticketmaster App downloaded or the tickets downloaded into your device Wallet. Screenshots or print-at-home tickets will not be accepted – your phone is your ticket!

If you are worried about your phone dying or do not have a mobile phone, visit TS Guest Services to receive a paper ticket. For more information about SafeTix, visit: https://www.ticketmaster.com/safetix

Ticketmaster is our official ticketing platform. Download the Ticketmaster app to access, download, buy and sell your tickets more quickly and easily. At Turning Stone Resort Casino, kiosks are available for faster event check-ins. Simply open your Ticketmaster app and scan your tickets. For more information about ticketing, visit our Ticketing Information page.

Download the Ticketmaster app.

Turning Stone Resort Casino is not responsible for fraudulent ticket purchases made through 3rd party ticketing sites. We highly recommend always purchasing tickets through Ticketmaster or TS Guest Services.

The Showroom offers an atrium bar with select alcoholic beverages and snacks. The Event Center concession stands feature alcohol and non-alcoholic beverages as well as select snacks.

In the resort, Turning Stone Resort Casino boasts 20+ fine dining and quick-bite restaurants to satisfy even the hungriest of appetites. From delicious Italian, award-winning steaks and juicy burgers to savory pizza, rockin' BBQ and sweet treats - there's something for everyone. View restaurants.

Come early or stay late and experience our Vegas-style gaming floor. Enjoy 2,000 slot machines, 66 table games, one of the top three Bingo Halls in the world, the largest poker room in New York State, a world-class sports book and more at New York's most-awarded resort.

Keep the good times rolling when you stay all weekend long. From a luxury getaway at The Lodge to a budget-friendly night at Sandstone Hollow Inn, Turning Stone Resort Casino offers five accommodation options to meet every guest's needs. Plus, make your visit more memorable with our exclusive package offers. View lodging options.

Join us at New York's most-awarded four-season resort destination to experience world-class golf courses, spas, sports book and more. You can practice your swing at one of our three championship courses. Enjoy a relaxing four-star treatment at sk<:n^: The Spa at Turning Stone. Get your game on track at our 17,000 square foot year-round indoor golf dome. Or watch all your favorite games, savor  fan-favorite food and an ice-cold beer at NY Rec & Social Club.

Why rush out? Stick around and get the full Turning Stone experience. Try your luck on the Vegas-style gaming floor for all-night fun. Swing by one of our late-night restaurants. Grab a perfectly crafted cocktail and a bite to eat. Or just reminisce about the amazing show you just watched at one of our three nightlife venues in Exit 33! Take your time and enjoy your night out - you deserve it.