There’s no question that Turning Stone Resort Casino takes guest service seriously and prides in treating guests better than anyone in the gaming industry.

For VIPs, our programs and services are quite simply next level. One of the best examples of this is The Parlor, our VIP Lounge, which recently took center stage when we won a first-place award from Casino Player Magazine for #1 Best VIP Lounge/Services in New York.

Dan Jones, Director of Guest Experience, says the new lounge is a great place for players to come and unwind before heading out onto the gaming floor to hit the slots, play the tables, or spend a few hours in the bingo hall.

“We heard from TS Rewards Members that they really wanted a place to come and relax,” Dan says. “At Turning Stone, we have a legacy of developing world-class amenities based on direct feedback from our guests.”

The experience inside the lounge is, in a word, exquisite.

Red tufted leather chairs create a comfortable place to sit down and relax. There are multiple rooms, private bathrooms, and a central area where guests can enjoy a complimentary buffet and open bar.

Food at the buffet is prepared by the Turning Stone banquet team and always features multiple options for guests to enjoy. The bar is stocked with a wide variety of liquors and several beers on tap, many from local breweries. 

TS Rewards representatives are always on hand to answer guest questions about their accounts.

Perhaps most important, the vibe inside The Parlor is one of sophisticated elegance. Dan referred to the lounge as an “oasis” from the excitement of the casino floor, and that’s precisely what resonates most with our VIPs. No wonder guests voted our VIP Lounge and services as the best in New York.