Turning Stone Rewards Loyalty Program

For gift events offering home delivery, please review the following steps and FAQs.

HAVE YOUR GIFT SENT TO YOUR HOME
HOW TO CLAIM
STEP 1: Insert your TS Rewards Card into any slot machine.
STEP 2: Select the gift icon.
STEP 3: Select the gift of your choice and press the CLAIM button.
STEP 4: Submit PIN NUMBER.
STEP 5: Verify address by pressing the CONFIRM button.
STEP 6: Your gift will be delivered directly to your home!
It’s that simple and convenient!

FREQUENTLY ASKED QUESTIONS
My address is incorrect on my account. How do I update it?
If your address is incorrect, select the UPDATE INFORMATION icon to update your information. After pressing the update address button, you must visit TS Guest Services to supply the updated address. Failure to update the address at TS Guest Services within 12 hours will result in the cancelation of order.

I have a PO Box, what do I do?
Guests with a PO Box must visit TS Guest Services upon completion of order to provide a physical mailing address.

How long to do I have to update my address upon completing my transaction?
Once you press UPDATE ADDRESS, You have 12 hours to visit TS Guest Services. Failure to update address within this timeframe will result in cancelation of order. If Update address is not selected, order will be shipped to address on file with the exception of a PO Box.

How do I opt in?
Guests must opt in to receive offers. Opt-in button (a checkmark with a circle around it) is located on the small information screen of slot machine or on promotions kiosk.

What if I do not receive my order or my items arrives damaged?
Guests should email Support@giftandgo.com if their order does not arrive or arrives damaged. The support center will create a ticket and resolve any and all issues.

Will I receive tracking information?
To receive tracking information and ensure timely delivery, stop by TS Guest Services and provide an email before the giveaway.

While supplies last. Limit one gift redemption per guest. Images may not represent actual gifts. Colors, size and style may vary. No exchanges once gift is claimed. Must be 18 or older and a valid TS Rewards Cardholder to participate. See TS Guest Services for complete details. Management reserves the right to change or cancel this promotion without prior notice.

Check out the FAQs page to find out more information about your TS Rewards Card.

Welcome to the Turning Stone Rewards program (the “TS Rewards Program”). We are proud to reward your loyalty with this program when you visit our properties and businesses. The following rules (the “Terms”) and the terms of our Privacy Policy, located at https://www.turningstone.com/privacy-policy, apply to your participation in the TS Rewards Program. Please read these Terms and our Privacy Policy so that you understand the Program’s rules and benefits and your responsibilities under the TS Rewards Program. Your enrollment and participation in the TS Rewards Program constitutes your acceptance of these Terms and the terms of our Privacy Policy.

Enrolling in the TS Rewards Program

1. TS Rewards Program membership is generally available to any eligible person 18 years of age or older with valid government-issued identification (i.e., Drivers License, Passport, State Identification, Military Identification, etc.). Casino play or purchase is not required to obtain a TS Rewards card.
2. Only individuals are eligible for the TS Rewards Program; corporations or other entities cannot become TS Rewards members.
3. Those eligible to participate in the TS Rewards Program may sign up at registration locations at Turning Stone Resort Casino, including TS Guest Services, as well as at several SavOn Convenience Store locations. Once you provide valid identification and we verify your eligibility, we will activate your enrollment in the TS Rewards Program and will issue you your TS Rewards Card.
4. You are responsible for selecting a confidential Personal Identification Number (PIN) for your account. Please keep your PIN secure; you are responsible for all transactions on your account that uses your confidential PIN.
5. Neither Turning Stone nor its business partners are responsible for lost, misplaced or stolen TS Rewards Cards, or for any unauthorized use of your card. If your TS Rewards Card is lost, misplaced or stolen, you may obtain a duplicate card with proper identification.
6. Except as otherwise permitted by these Terms, you may not transfer, sell, purchase, trade or barter a TS Rewards card, TS Rewards account, points, complimentaries (“comps”) or any TS Rewards Program benefit to another individual.

Using Your TS Rewards Card

1. TS Rewards Program benefits are based on your expenditures for gaming play and/or certain qualified non-gaming purchases at participating properties and businesses, including Turning Stone and SavOn convenience stores.
2. To ensure proper recording of points or comps for gaming activity, you are responsible for properly inserting your TS Rewards card into a slot machine prior to play or presenting your TS Rewards card to a table games pit supervisor prior to table games play. TS Rewards Points or comps earned for gaming activity are determined at the sole discretion of management, and may vary by machine/game type, denomination, average bet and length of play. Management may periodically change the earning rates for TS Rewards Points.
3. To ensure proper recording of points or comps for non-gaming purchases/activities, you are responsible for presenting your TS Rewards card to one of our employees at the point of sale. TS Rewards Points or comps earned for this non-gaming activity varies by transaction and product/service type at the sole discretion of management. For non-gaming purchases/activities, TS Rewards Points are earned based on the total cash/credit spend, minus all tax, discounts, coupons, offers and comps. Similarly, TS Rewards Points do not accrue for amounts tendered with TS Rewards Points or gift cards.
4. For product returns, TS Rewards Points earned on the original purchase will be debited from the individual’s account balance. The individual must present his/her TS Rewards card and the original receipt for all product returns.
5. The determination of management shall be final with respect to how points and/or comps are earned under the TS Rewards Program.
6. The TS Rewards card may be used only by the TS Rewards card member to whom the card was issued. You may not accrue points or comps or any other TS Reward Program benefits if your TS Rewards card is used by another individual. However, during specific marketing programs, points maybe combined at the discretion of management.

Can’t find your TS Rewards Card? We can help.
Please stop by TS Guest Services on your next visit so we can deactivate your card and issue you a new one. If you are out of the area and discover your card is missing, please call TS Guest Services immediately so we can put a hold on your card. Come to the Desk during your next visit and a new card will be issued to you.

Achieving and Maintaining Tier Status

1. Some benefits under the TS Rewards Program may be based on Tier Status, as determined by Management.
2. Tier Status in the TS Rewards program is determined by the number of TS Rewards Points you earn via gaming activity within a six (6) month period. TS Rewards Points earned via non-gaming activity do not affect or relate to your Tier Status.
3. If in the defined six (6) month period you earn the required number of TS Rewards Points through gaming activity necessary to achieve a particular Tier Status, you will attain that status level as soon as the required point threshold has been reached. You will retain that status level for the remainder of the current six (6) month period in which you earned the qualifying number of TS Rewards Points and for the following six (6) period.
4. If in the six (6) period you do not to earn the required number of TS Rewards Points through gaming activity necessary to maintain your current Tier Status, you will be reassigned to the appropriate Tier Status for the next six (6) month period.
5. Turning Stone may change the TS Rewards Program, its elements or benefits at any time in its sole discretion.

Redemption of Points and Rewards

1. To redeem benefits under the TS Rewards Program, you are required to present valid government-issued photo identification bearing the same name as stated on your TS Rewards card. All redemption is subject to point and/or comp availability.
2. Your accumulated TS Rewards Points, comps and benefits will be forfeited if your TS Rewards account does not reflect any activity (gaming or otherwise) for a period of twelve (12) months. Accumulated points, comps and benefits in a deceased TS Reward Program member’s account will be forfeited.
3. Management reserves the right to change, increase, decrease or substitute any TS Reward Program benefits, privileges or rewards at its sole discretion.
4. TS Reward Program points and comps have no cash value and may not be transferred. Any tax liability resulting from the accumulation or use of TS Reward Program benefits is the sole obligation of the TS Reward Program member.
5. TS Rewards Points cannot be used as to satisfy unpaid obligations or debts to Turning Stone, the Oneida Indian Nation, SavOn, LLC, Turning Stone Enterprises, LLC or any of their affiliates.
6. Notwithstanding any of the foregoing, if any gaming related indebtedness remains unpaid for a period of at least 90 days, your accumulated TS Rewards Program points, comps or benefits may be forfeited at the sole discretion of management.

General TS Rewards Program Conditions

1. Membership in the TS Rewards Program and accumulation of points and/or comps does not confer any enforceable contract or vested property rights with respect to TS Rewards Program benefits, which management may change, increase, decrease or substitute in its sole discretion.
2. Management reserves the right to adjust any point balances resulting from malfunction, operator error and/or fraud. Further, violation of the TS Reward Program Terms, including fraud, misrepresentation, unauthorized use and/or misuse of the TS Rewards card as determined by management may subject you to, without limitation, termination of TS Rewards Program membership, demotion or elimination of your account status, forfeiture of benefits, including accumulated points and comps and/or appropriate legal action.
3. All rewards and benefits under TS Rewards Program are offered at the sole discretion of management. Management reserves the right to alter or amend any program feature or benefit at any time including, without limitation, adjusting accrual or redemption criteria, establishing conditions of expiration point in active accounts and/or canceling or suspending the TS Rewards Program at any time.
4. Neither the TS Rewards Program nor Turning Stone and its business partners shall be responsible for products or services offered by other companies that participate in benefits, offers or special promotions provided to TS Rewards Program members. 
5. Participation in the TS Rewards Program is voluntary. By participating in the TS Rewards Program, you grant TS Rewards, Turning Stone and its business partners and their designees, permission to use your name, picture, voice recording and/or likeness for advertising and publicity purposes without further permission or approval, and without compensation. You also agree that we may use information collected from you in accordance with these Terms and our Privacy Policy.
6. Account information may be disclosed to regulatory, tax, or law enforcement authorities with competent jurisdiction at the discretion of management.
7. All decisions concerning the interpretation, application or administration of the TS Rewards Program and/or these Terms are within the sole discretion of management and any dispute regarding the accumulation of points, comps or benefits and/or the forfeiture of points, comps or benefits will be reviewed by management. Management’s decision in any dispute will be final and binding. If it is determined that the TS Rewards Program has improperly denied a benefit, the sole and exclusive remedy shall be the issuance of the improperly denied benefit or such other alternative comparable benefit as determined by management in its sole discretion and the TS Rewards Program shall have no additional liability whatsoever. In no event shall the TS Rewards Program, Turning Stone or its business partners be liable for any direct, indirect or consequential damages or lost revenue or profits claimed to arise out of the acts or omissions of the TS Rewards Program or management.

Win/Loss Statements can be downloaded at www.myturningstone.com or your can print and submit a Request for Win/Loss Statement.

Forms may be faxed to 315.361.8554 or mailed to:

Request for Win/Loss Statement
Players Services
5218 Patrick Road
Verona, NY 13478

A copy of your Driver's License is required. Please refer to the IRS for further information regarding Gambling and Income Expenses. Call 800.771.7711 for more information.

To request a duplicate copy of your W-2G (U.S.) or 1042-S (Foreign) tax form, please complete the form linked below, sign it and mail to:

Turning Stone Resort Casino
Attention: Finance Department – Compliance Analyst
5218 Patrick Road
Verona, NY 13478

Download Request for Duplicate Tax Form PDF